FAQ
Buddy Order FAQ
Q: Do you offer free shipping?
A: Yes, we offer free shipping on all orders within India.
Q: How long will it take for my order to arrive?
A: Our standard delivery time is 7 to 10 business days from the date of order placement. However, delivery times may vary depending on your location and the availability of the product.
Q: Can I track my order?
A: Yes, once your order is dispatched, you will receive a confirmation email with a tracking ID and a link to track your order's journey. You can also track your order directly on our website by entering your order ID on the 'Track Your Order' page.
Q: What should I do if I need to change my delivery address?
A: If you need to change the delivery address after placing your order, please contact our customer support team immediately. Changes may not be possible once the order is shipped.
Q: Can I cancel my order?
A: Yes, you can cancel your order within 24 hours of placing it. Once the order is shipped, it cannot be canceled.
Q: What should I do if my order is damaged during shipping?
A: Please contact our customer support team immediately with photos of the damaged product. We will arrange for a replacement or refund as per our return policy.
Q: Do you ship internationally?
A: Currently, we only ship within India.
Q: How can I contact customer support?
A: You can contact our customer support team at support@buddyorder.com or call us at +91-9660010224.
Q: What payment methods do you accept?
A: We accept all major credit and debit cards, net banking, and cash on delivery (COD) for eligible orders.
Q: Do you offer a warranty on your products?
A: Yes, we offer a warranty on all our products. The warranty period and terms may vary depending on the product. Please refer to the product description or contact our customer support team for more information.
Q: Can I return or exchange a product?
A: Yes, we have a hassle-free return and exchange policy. If you are not satisfied with your purchase, you can return the product. Please refer to our return policy for more details.
Q: How do I know if a product is in stock?
A: You can check the availability of a product on the product page. If a product is out of stock, you can sign up to be notified when it becomes available again.
Q: Do you offer bulk discounts?
A: Yes, we offer discounts on bulk orders. Please contact our customer support team for more information on bulk pricing and discounts.
Q: Can I place an order over the phone?
A: Yes, you can place an order over the phone by calling our customer support team at +91-9660010224. Please have the product details and payment information ready when you call.
Q: Do you offer installation services for all products?
A: Installation services are not available for select products. Please check the product description or contact our customer support team to inquire about installation services for a specific product.
Q: Can I schedule the delivery of my order for a specific date and time?
A: Currently, we do not offer the option to schedule delivery for a specific date and time. However, you can contact our customer support team to inquire about any special delivery requests.
Q: How can I track my order if I don't have a tracking ID?
A: If you haven't received a tracking ID for your order, please contact our customer support team with your order details. They will assist you in tracking your order.